FAQ

How do I check the status of my order?
You can track your order status in real time by checking the shipping confirmation email sent within a few days of your purchase. You can also contact us directly at help@newtreenatural.com to check the status of your order.

After an order has been placed, it's immediately sent to our fulfillment center where we will ship your items within 1-4 business days. 

 

How long does delivery take?

Usually 3-7 days Due to high demand of some of our most popular items.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at help@newtreenatural.com

 

Do you deliver products internationally?

For international orders please contact us directly at help@newtreenatural.com to place your order with a sales associates. 

 

I've put a wrong shipping address! Can I change it?

If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you.